Request a refund

In the EUR print portal and the Campus Print app, you submit a request to have the remaining balance of your own print credit returned to your bank account. For example, when you finish your studies. The remaining balance will be refunded to your bank account within 2-3 weeks of receiving your request. There is no minimum balance to request the refund. You also don't pay an administrative fee. 

Request in the EUR print portal

1. Go to: print.eur.nl
2. Log in with EUR account.
3. Click the [Credit] tab.
4. Click [Refund].
5. Enter name of account holder, EUR email address and IBAN.
   
   
   
   
6. Click the [Request credit refund] button.
7. To log out, click X in your browser's tab to log out. Note: You are not truly logged out until all tabs are closed.

Request in the Campus Print app

Important: You cannot request a refund when automatic top-up is switched on. You need to disable it first in the print portal. (Enable and disable automatic top up)

1. Open the Campus Print app.
2. Tap [Top up], next to your print credit.
   
3. Select [Refund] in the menu.
4. Enter name of the account holder, your EUR email address, and the IBAN number of your bank account.
5. Tap [Request credit refund].